Privacy Policy

Last updated: May 22, 2026.

At Izzi Casino, accessible via izzicasino-canada.org, we take the privacy of our Canadian players seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access our services, play your favorite games like Mega Moolah or live dealer blackjack, and manage your account in Canadian Dollars (CAD).

We operate with a commitment to transparency and compliance with applicable Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the Personal Information Protection Act (PIPA) in British Columbia and Alberta, and the Act Respecting the Protection of Personal Information in the Private Sector in Quebec.

1. Information We Collect

To provide you with a top-tier gaming experience — from landing a "snipe" on a jackpot slot to placing a bet on an NHL game — we must collect certain information. We categorize this data as follows:

Personal Identification Information

When you register an account, we require information to verify your identity and ensure you are of legal gambling age in your province. This includes your full name, date of birth, residential address, email address, and phone number.

Financial and Transactional Information

To facilitate secure deposits and withdrawals using methods like Interac e-Transfer, iDebit, InstaDebit, Visa, Mastercard, or cryptocurrency, we collect necessary transaction data. Please note that while we process your deposits in CAD, some payment processors may store specific transaction identifiers required to reconcile your account balance.

Technical and Usage Data

We automatically collect technical data regarding your interaction with our platform. This includes your IP address, browser type, device information, operating system, and data regarding your session duration, the games you play, and the bets you place. This helps us ensure our site runs as smooth as a "beauty" and allows us to optimize performance.

Communication Data

Records of our correspondence with you, including support chats, emails sent to [email protected], and participation in promotional surveys or feedback requests.

2. How We Use Your Information

We use the data collected for the following purposes:

  • Account Management: To create, maintain, and secure your account.
  • Payment Processing: Facilitating secure transactions in CAD. We prioritize methods like Interac e-Transfer for their speed and reliability within the Canadian market.
  • Regulatory Compliance: As an operator catering to Canadian players, we are obligated to verify your identity to prevent money laundering and fraud. This may include sharing necessary information with regulators or authorized third-party verification services.
  • Personalization: Tailoring your experience, such as suggesting hockey-themed slots or notifying you of bonuses relevant to your preferences, while respecting opt-in requirements, particularly for users in Ontario under iGaming Ontario (iGO) guidelines.
  • Support and Service: Providing bilingual support (English and French) to resolve inquiries promptly.
  • Responsible Gambling: Monitoring account activity to detect signs of problem gambling. If we identify concerning behavior, we may reach out with resources such as the contact details for ConnexOntario (1-866-531-2600) or the Problem Gambling Helpline (1-888-230-3506).

3. Legal Basis for Processing

In accordance with PIPEDA and provincial equivalents, we process your personal information only when we have a legal basis to do so, which includes:

  • Consent: Where you have explicitly provided consent for marketing or specific data processing activities.
  • Contractual Necessity: Where processing is required to fulfill our terms and conditions, such as processing your deposits and enabling game play.
  • Legal Obligation: Where we are required by law, such as anti-money laundering (AML) regulations or provincial gaming legislation, to retain certain records.
  • Legitimate Interests: Where processing is necessary for our legitimate interests, such as fraud prevention, network security, and improving our services, provided these interests do not override your fundamental data protection rights.

4. Disclosure and Sharing of Data

We do not sell your personal information. We only share your data under the following strictly controlled circumstances:

  • Service Providers: We engage trusted third-party providers to assist in our operations, including payment processing (Interac, financial institutions), identity verification, IT services, and marketing tools. These providers are bound by strict confidentiality agreements.
  • Legal Requirements: We may disclose your information if required to do so by law, or in the good-faith belief that such action is necessary to comply with legal processes, protect the safety of our users, or defend our rights. This includes cooperation with provincial regulators like the AGCO or BCLC.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, subject to the same privacy protections.

5. Security Measures

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Using industry-standard SSL/TLS protocols to encrypt data transmission.
  • Access Controls: Restricting access to personal information to authorized employees and contractors who require the information to perform their job functions.
  • Secure Storage: Storing data on secure servers with restricted access and continuous monitoring.

While we strive to provide the best security, no system is entirely impenetrable. We encourage you to use strong, unique passwords for your Izzi Casino account and to be mindful of account security.

6. Your Rights

Depending on your province of residence, you may have specific rights regarding your personal information, including:

  • Access: The right to request access to the personal data we hold about you.
  • Correction: The right to request that we correct any inaccurate or incomplete information.
  • Deletion: In certain circumstances, the right to request that we delete your personal information, provided this does not conflict with our legal retention obligations.
  • Withdrawal of Consent: The right to withdraw your consent to data processing at any time, subject to legal or contractual limitations.

To exercise these rights, please contact our privacy team at [email protected]. We will respond to your request within a reasonable timeframe as required by law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience. Cookies help us remember your preferences, keep your session active, and analyze traffic to improve our services. You can manage your cookie preferences through your browser settings, although disabling cookies may impact your ability to fully enjoy all features of our site.

8. Responsible Gambling and Data Privacy

As part of our commitment to responsible gambling, we collect and store data related to your gaming habits to assist in identifying and preventing problem gambling. This data is processed securely and is used solely for the purpose of protecting our players. We encourage all players to utilize tools such as deposit limits and self-exclusion if needed. If you ever feel that your "dangles" are failing or the game has become too much, please reach out to the resources mentioned in our Responsible Gambling section or contact our support team.

9. Marketing and Communication Preferences

We value our relationship with you and may send you updates on new slots, sports betting opportunities for the Toronto Maple Leafs or the Grey Cup, and promotional offers. We strictly adhere to anti-spam legislation. If you are in Ontario, please note that we comply with iGO requirements regarding opt-in bonus rules, ensuring that bonuses are not automatically applied to your account without your clear consent. You can manage your marketing preferences or unsubscribe at any time via your account settings or by clicking the unsubscribe link in our emails.

10. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law. For instance, we may be required to maintain records of your financial transactions and identity verification for several years after account closure to comply with provincial regulatory requirements.

11. International Transfers

While we are committed to serving the Canadian market, our technical infrastructure may involve data processing in locations outside of Canada. In such cases, we take appropriate steps to ensure that your data is handled with the same level of protection as required by Canadian law, including the use of standard contractual clauses where applicable.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify you of any significant changes by posting the updated policy on our website or by sending an email to the address registered on your account. Continued use of our services following such notice constitutes your acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please do not hesitate to reach out to us. We are dedicated to ensuring your experience at Izzi Casino is a "beauty," and your privacy is a core part of that commitment.

You can contact our Privacy Officer at:

Email: [email protected].

Our support team is available to assist you with any inquiries you may have, ensuring that you feel secure whether you are playing your favorite jackpot slots or watching the Toronto Blue Jays with a "toonie" in your pocket. We take your feedback seriously and strive to provide clear, helpful, and timely communication.

By choosing to play at Izzi Casino, you trust us with your information, and we take that responsibility as seriously as a professional athlete aiming for the perfect "bar down" goal. Thank you for being a part of our community.

Izzi Casino responsible gaming